PC
Pretty C
1 reviews | Active since Jul 2015
29 Nov 2023, 11:23
They just need to close shops... useless company
Never bother with this company ever. Signed up with them last already, nothing much has been done. You never get feedback unless you call... Bennet Digone never answers his phone, return calls let alone give feedback. This company has no client service
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Replies (3)0
Replies (3)
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
29 Nov 2023, 11:40Good morning Ms Cholephi
We can confirm that you were successfully updated on 7 November 2023 by our offices. Furthermore, 4 out of your 6 matters have been successfully finalised and there are only 2 disputed matters outstanding. As such, we fail to understand your review as well as your statement that "... nothing much has been done".
Unfortunately, disputed matters may take a bit longer to finalise.
We have again requested your Client Liaison Officer to contact you.
Kind regards
Debt Repair Solutions Team
We can confirm that you were successfully updated on 7 November 2023 by our offices. Furthermore, 4 out of your 6 matters have been successfully finalised and there are only 2 disputed matters outstanding. As such, we fail to understand your review as well as your statement that "... nothing much has been done".
Unfortunately, disputed matters may take a bit longer to finalise.
We have again requested your Client Liaison Officer to contact you.
Kind regards
Debt Repair Solutions Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply29 Nov 2023, 11:40
Official
Good morning Ms Cholephi
We can confirm that you were successfully updated on 7 November 2023 by our offices. Furthermore, 4 out of your 6 matters have been successfully finalised and there are only 2 disputed matters outstanding. As such, we fail to understand your review as well as your statement that "... nothing much has been done".
Unfortunately, disputed matters may take a bit longer to finalise.
We have again requested your Client Liaison Officer to contact you.
Kind regards
Debt Repair Solutions Team
We can confirm that you were successfully updated on 7 November 2023 by our offices. Furthermore, 4 out of your 6 matters have been successfully finalised and there are only 2 disputed matters outstanding. As such, we fail to understand your review as well as your statement that "... nothing much has been done".
Unfortunately, disputed matters may take a bit longer to finalise.
We have again requested your Client Liaison Officer to contact you.
Kind regards
Debt Repair Solutions Team
PC
Pretty C's updateReviewer Update
29 Nov 2023, 23:12Wooow…you never take any responsibility, this is exactly the reason why you will never improve on your client service, as you are arrogant on your responses and never want to take correction.
If i may ask, who initiated the call on the 7th of November for the update to happen? Ncami had to read to to me what she was seeing on the system, it was not Bennet who gave me feedbac. Till this day I am still waiting for feedback from Bennet.
On your response you have mentioned that you will ask the consultant to call, i will wait and see if the call will ever happen. You fail on communication and hope that clients will end up giving up of which most do.
Your client service is pathetic
If i may ask, who initiated the call on the 7th of November for the update to happen? Ncami had to read to to me what she was seeing on the system, it was not Bennet who gave me feedbac. Till this day I am still waiting for feedback from Bennet.
On your response you have mentioned that you will ask the consultant to call, i will wait and see if the call will ever happen. You fail on communication and hope that clients will end up giving up of which most do.
Your client service is pathetic
PC
Pretty C's update29 Nov 2023, 23:12
Reviewer Update
Wooow…you never take any responsibility, this is exactly the reason why you will never improve on your client service, as you are arrogant on your responses and never want to take correction.
If i may ask, who initiated the call on the 7th of November for the update to happen? Ncami had to read to to me what she was seeing on the system, it was not Bennet who gave me feedbac. Till this day I am still waiting for feedback from Bennet.
On your response you have mentioned that you will ask the consultant to call, i will wait and see if the call will ever happen. You fail on communication and hope that clients will end up giving up of which most do.
Your client service is pathetic
If i may ask, who initiated the call on the 7th of November for the update to happen? Ncami had to read to to me what she was seeing on the system, it was not Bennet who gave me feedbac. Till this day I am still waiting for feedback from Bennet.
On your response you have mentioned that you will ask the consultant to call, i will wait and see if the call will ever happen. You fail on communication and hope that clients will end up giving up of which most do.
Your client service is pathetic
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
30 Nov 2023, 06:22Good morning Ms Cholephi
Your response is noted.
It is not our intention, nor our nature of doing business, to enter into lengthy and protracted debates with our clients when the facts are in question. We, at all times, strive to ensure our customers receive the best possible service.
Your opinion matters and we take your comments seriously to enable us to do what is necessary on our side to ensure you are a satisfied client.
We undertake to finalise your outstanding matters as expeditiously as possible.
Kind regards
Debt Repair Solutions Team
Your response is noted.
It is not our intention, nor our nature of doing business, to enter into lengthy and protracted debates with our clients when the facts are in question. We, at all times, strive to ensure our customers receive the best possible service.
Your opinion matters and we take your comments seriously to enable us to do what is necessary on our side to ensure you are a satisfied client.
We undertake to finalise your outstanding matters as expeditiously as possible.
Kind regards
Debt Repair Solutions Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply30 Nov 2023, 06:22
Official
Good morning Ms Cholephi
Your response is noted.
It is not our intention, nor our nature of doing business, to enter into lengthy and protracted debates with our clients when the facts are in question. We, at all times, strive to ensure our customers receive the best possible service.
Your opinion matters and we take your comments seriously to enable us to do what is necessary on our side to ensure you are a satisfied client.
We undertake to finalise your outstanding matters as expeditiously as possible.
Kind regards
Debt Repair Solutions Team
Your response is noted.
It is not our intention, nor our nature of doing business, to enter into lengthy and protracted debates with our clients when the facts are in question. We, at all times, strive to ensure our customers receive the best possible service.
Your opinion matters and we take your comments seriously to enable us to do what is necessary on our side to ensure you are a satisfied client.
We undertake to finalise your outstanding matters as expeditiously as possible.
Kind regards
Debt Repair Solutions Team