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Zethu M

1 reviews | Active since Aug 2021

25 Aug 2026, 18:53

Misleading communication

I was looking for a loan so I searched online for companies that take a person who is on debt review. I saw this company, and I sent them a what’s app. A consultant, Bongiwe, phoned me and we spoke. I told her that I’m looking for a loan. She spoke about a payment that will need to pay for a year and I asked her if I’ll still get the loan but her answer was vague. It was only after I signed the consent form that she told me that they’re a credit fix company and they will help me with that. I told her that I don’t need them to help me with that. I then asked her to cancel it for me. She sent me an email address to cancel and I wrote to them to cancel this credit fix thing. I was told that it will take 30 days. I never heard from them again until I saw the debit order this morning. All I ask is my money back, I never asked your help to take me out of debt review, all I wanted was a loan to take pay my debt so my lawyers can remove my name. Please pay back my money.

Regards, Zethu Mtati

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Replies (1)
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply25 Aug 2026, 19:05
Official
Dear Ms MtatiThank you for bringing your concerns to our attention.We acknowledge receipt of your complaint and understand your concerns regarding the services discussed with our consultant, the cancellation request, and the debit order processed on your account.VUKA CreditFix is not a loan provider. We are a registered NCR Credit Rehabilitation company that assists consumers with credit profile improvement, debt rehabilitation, credit bureau disputes, debt review exit assistance where applicable, and related credit rehabilitation services. As part of our client engagement process, our consultants are required to explain our services and obtain the necessary consent before any services are rendered.We take all allegations of misleading communication seriously. To ensure that your concerns are properly investigated, we will review all relevant information, including the consultation records, correspondence, signed documentation, and any cancellation requests received.To assist us with this investigation, please send a detailed email to legal@ vukafix.co.za confirming:
  • Your full name and ID number;
  • The contact number used during your interactions with our consultant;
  • The date your cancellation request was submitted;
  • Any supporting documentation or correspondence you would like us to consider.
Once we have received the above information, the matter will be reviewed by the relevant department and we will provide feedback following our investigation.At VUKA CreditFix, our goal is to assist South Africans in rebuilding and improving their credit profiles through lawful and ethical credit rehabilitation solutions. We value all client feedback as it helps us maintain high service standards and improve the customer experience.We look forward to receiving your email and addressing your concerns.Kind regards,MANAGEMENT
VUKA CreditFix