MD
Mthobisi D
1 reviews | Active since Sept 2017
29 Jan 2024, 11:42
Long unresolved query, but my money was taken.
Since 2022 till 2024, my one account query is still not resolved yet no one is updating me on the progress... if I contact them, they giving one feedback 100 times "Bernard is busy with your account and he will contact you"
Please note that for almost two years !!! My queries are still not resolved and I regret why I referred other people because they also experiencing this pathetic service !!!
I only want my query to be resolved ASAP. ..... I paid Debt Repair Solutions more than what's was charged to complete the job, but still no joy
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Replies (2)MD
Mthobisi D's updateReviewer Update
29 Jan 2024, 23:18Today I waited for Bernard to call me for the whole day but no joy as always the case .... DEBT REPAIR SOLUTIONS is currently providing a pathetic service in the highest level... I will ensure that I post them everyday in all social media networks.
NB: it been almost two years doing endless follow up on my own and receiving empty promises
I would also like all affected parties to post this company's bad service until they learn the importance of Customer Service
NB: it been almost two years doing endless follow up on my own and receiving empty promises
I would also like all affected parties to post this company's bad service until they learn the importance of Customer Service
MD
Mthobisi D's update29 Jan 2024, 23:18
Reviewer Update
Today I waited for Bernard to call me for the whole day but no joy as always the case .... DEBT REPAIR SOLUTIONS is currently providing a pathetic service in the highest level... I will ensure that I post them everyday in all social media networks.
NB: it been almost two years doing endless follow up on my own and receiving empty promises
I would also like all affected parties to post this company's bad service until they learn the importance of Customer Service
NB: it been almost two years doing endless follow up on my own and receiving empty promises
I would also like all affected parties to post this company's bad service until they learn the importance of Customer Service
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
30 Jan 2024, 09:51Good morning Mr Dlamini
Your review is important to us and we can assure you that it is being attended to.
On looking at an overview of your profile, it is noted that you had 6 matters that required to be dealt with when you signed up with us. To date, 5 of these matters have been finalised and closed. The final matter outstanding is a disputed matter. Various requests have been sent to the creditor and numerous telephonic discussions, including a conference call with yourself, have taken place, however, they have to date, failed, refused and/or neglected to provide the relevant information required.
It is important to note that we deal with third parties and we have no control over their response times. We do, however, continuously do follow-ups with them.
The matter will be escalated to Management for assistance.
In the interim, we apologise for any inconvenience caused, however, as stated above, confirm that the delay in the matter is definitely not through any fault of our own but rather, lack of information received from the creditor.
We can assure you, as always, your matter is receiving attention.
Kind regards
Debt Repair Solutions Team
Your review is important to us and we can assure you that it is being attended to.
On looking at an overview of your profile, it is noted that you had 6 matters that required to be dealt with when you signed up with us. To date, 5 of these matters have been finalised and closed. The final matter outstanding is a disputed matter. Various requests have been sent to the creditor and numerous telephonic discussions, including a conference call with yourself, have taken place, however, they have to date, failed, refused and/or neglected to provide the relevant information required.
It is important to note that we deal with third parties and we have no control over their response times. We do, however, continuously do follow-ups with them.
The matter will be escalated to Management for assistance.
In the interim, we apologise for any inconvenience caused, however, as stated above, confirm that the delay in the matter is definitely not through any fault of our own but rather, lack of information received from the creditor.
We can assure you, as always, your matter is receiving attention.
Kind regards
Debt Repair Solutions Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply30 Jan 2024, 09:51
Official
Good morning Mr Dlamini
Your review is important to us and we can assure you that it is being attended to.
On looking at an overview of your profile, it is noted that you had 6 matters that required to be dealt with when you signed up with us. To date, 5 of these matters have been finalised and closed. The final matter outstanding is a disputed matter. Various requests have been sent to the creditor and numerous telephonic discussions, including a conference call with yourself, have taken place, however, they have to date, failed, refused and/or neglected to provide the relevant information required.
It is important to note that we deal with third parties and we have no control over their response times. We do, however, continuously do follow-ups with them.
The matter will be escalated to Management for assistance.
In the interim, we apologise for any inconvenience caused, however, as stated above, confirm that the delay in the matter is definitely not through any fault of our own but rather, lack of information received from the creditor.
We can assure you, as always, your matter is receiving attention.
Kind regards
Debt Repair Solutions Team
Your review is important to us and we can assure you that it is being attended to.
On looking at an overview of your profile, it is noted that you had 6 matters that required to be dealt with when you signed up with us. To date, 5 of these matters have been finalised and closed. The final matter outstanding is a disputed matter. Various requests have been sent to the creditor and numerous telephonic discussions, including a conference call with yourself, have taken place, however, they have to date, failed, refused and/or neglected to provide the relevant information required.
It is important to note that we deal with third parties and we have no control over their response times. We do, however, continuously do follow-ups with them.
The matter will be escalated to Management for assistance.
In the interim, we apologise for any inconvenience caused, however, as stated above, confirm that the delay in the matter is definitely not through any fault of our own but rather, lack of information received from the creditor.
We can assure you, as always, your matter is receiving attention.
Kind regards
Debt Repair Solutions Team