LD
Lucky D
1 reviews | Active since Jan 2020
24 Mar 2026, 19:08
False adverti*****t
I initiated a contract with the understanding that they would resolve my credit issues. However, during the initial three-week period, no progress was made, and I received inaccurate information. Consequently, I submitted a cancellation request via email, but this action was not processed, and funds continue to be debited from my account.
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Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
24 Mar 2026, 19:19Thank you for your feedback. We understand your concerns and would like to clarify a few important points.Credit rehabilitation is a process that involves third parties such as credit bureaus and creditors, and as a result, delays—especially within the first few weeks—are not uncommon. Throughout this period, we provided all information available to us and made efforts to work with you toward a practical way forward, with ongoing communication.Regarding your cancellation request, paragraph 11 of the contract outlines the cancellation process as well as any applicable fees. While your email request was noted, cancellations must follow the outlined procedure to be fully processed. Our cancellations department has attempted to contact you to proceed but was unable to reach you; further attempts will be made.We remain committed to assisting you with your credit rehabilitation. We are confident in our ability to help, however, this process requires cooperation and active engagement from both parties.We appreciate your feedback and are still available to support you in resolving this matter.
VUKA CreditFix Team
VUKA CreditFix Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply24 Mar 2026, 19:19
Official
Thank you for your feedback. We understand your concerns and would like to clarify a few important points.Credit rehabilitation is a process that involves third parties such as credit bureaus and creditors, and as a result, delays—especially within the first few weeks—are not uncommon. Throughout this period, we provided all information available to us and made efforts to work with you toward a practical way forward, with ongoing communication.Regarding your cancellation request, paragraph 11 of the contract outlines the cancellation process as well as any applicable fees. While your email request was noted, cancellations must follow the outlined procedure to be fully processed. Our cancellations department has attempted to contact you to proceed but was unable to reach you; further attempts will be made.We remain committed to assisting you with your credit rehabilitation. We are confident in our ability to help, however, this process requires cooperation and active engagement from both parties.We appreciate your feedback and are still available to support you in resolving this matter.
VUKA CreditFix Team
VUKA CreditFix Team