GM
Gugu M
1 reviews | Active since Aug 2020
30 Sept 2025, 15:31
Dispute
Please be careful with this company, they acted like a loan company,but now they're deducting money from my account and I haven't received any loan from them... Please be careful guys
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Replies (3)0
Replies (3)
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
30 Sept 2025, 15:47Good afternoon Gugu
Thank you for your message,.
We advise that we are not, nor do we purport to be a loan company.
We are a credit rehabilitation company duly registered with the NCR and we assist people in clearing their negative information at the Credit Bureaus to enable them to re-enter the financial mainstream and qualify for loans.
Perhaps there was a misunderstanding on your part.
We have, however, requested your Client Liaison Officer to contact you to again explain the nature of our business.
Kind regards
VUKA CreditFix Team
Thank you for your message,.
We advise that we are not, nor do we purport to be a loan company.
We are a credit rehabilitation company duly registered with the NCR and we assist people in clearing their negative information at the Credit Bureaus to enable them to re-enter the financial mainstream and qualify for loans.
Perhaps there was a misunderstanding on your part.
We have, however, requested your Client Liaison Officer to contact you to again explain the nature of our business.
Kind regards
VUKA CreditFix Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply30 Sept 2025, 15:47
Official
Good afternoon Gugu
Thank you for your message,.
We advise that we are not, nor do we purport to be a loan company.
We are a credit rehabilitation company duly registered with the NCR and we assist people in clearing their negative information at the Credit Bureaus to enable them to re-enter the financial mainstream and qualify for loans.
Perhaps there was a misunderstanding on your part.
We have, however, requested your Client Liaison Officer to contact you to again explain the nature of our business.
Kind regards
VUKA CreditFix Team
Thank you for your message,.
We advise that we are not, nor do we purport to be a loan company.
We are a credit rehabilitation company duly registered with the NCR and we assist people in clearing their negative information at the Credit Bureaus to enable them to re-enter the financial mainstream and qualify for loans.
Perhaps there was a misunderstanding on your part.
We have, however, requested your Client Liaison Officer to contact you to again explain the nature of our business.
Kind regards
VUKA CreditFix Team
GM
Gugu M's updateReviewer Update
30 Sept 2025, 18:20What you can do for me is cancel that debit order you're taking from my account and stop ghosting me when I call...you want to act like you're professional cause my complain is live... cancel the debit order and return my money because I did not agree to any of your services
GM
Gugu M's update30 Sept 2025, 18:20
Reviewer Update
What you can do for me is cancel that debit order you're taking from my account and stop ghosting me when I call...you want to act like you're professional cause my complain is live... cancel the debit order and return my money because I did not agree to any of your services
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
06 Oct 2025, 19:43Dear Gugu Mtsweni,
Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues our clients may experience.
It appears that there may have been a misunderstanding regarding the services you signed up for with Vuka Credit Fix. We are not a loan company, but a credit repair service aimed at helping our clients improve their credit scores and financial health. The deductions from your account are authorised instalments for the services we provide, as outlined in our service agreement, which clients agree to before we commence any work.
We apologise for any confusion this may have caused. We strive to maintain transparency in all financial transactions, and these regular payments are part of our standard service agreement. We appreciate our clients' trust in us and work to ensure clear communication regarding all aspects of our service, including charges and payments.
If you have any further concerns or questions about your account or the services you are receiving, please contact our customer service team at ***or via email at *** at your earliest convenience. We are committed to customer satisfaction and will work diligently to address any issues you may have.
Kind regards
VUKA CreditFix Team
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply06 Oct 2025, 19:43
Official
Dear Gugu Mtsweni,
Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues our clients may experience.
It appears that there may have been a misunderstanding regarding the services you signed up for with Vuka Credit Fix. We are not a loan company, but a credit repair service aimed at helping our clients improve their credit scores and financial health. The deductions from your account are authorised instalments for the services we provide, as outlined in our service agreement, which clients agree to before we commence any work.
We apologise for any confusion this may have caused. We strive to maintain transparency in all financial transactions, and these regular payments are part of our standard service agreement. We appreciate our clients' trust in us and work to ensure clear communication regarding all aspects of our service, including charges and payments.
If you have any further concerns or questions about your account or the services you are receiving, please contact our customer service team at ***or via email at *** at your earliest convenience. We are committed to customer satisfaction and will work diligently to address any issues you may have.
Kind regards
VUKA CreditFix Team