NM
Nonkululeko M
1 reviews | Active since Oct 2021
20 Aug 2026, 22:02
Bad service
I signed up with Vuka fix last month around the 20th or 21st of July but during that period I only got 1 phone call from a lady named Mpho and I haven't heard from her ever since and they are suppose to debit from my account this month but I haven't even gotten any feedback on how the process is going?!!I asked the lady I signed up with who is Gugu but she said I should call and ask for feedback!why should I be the one asking for feedback while they were the ones calling me to tell me not to answer any calls from my debit collectors....I need clearance on the process of them helping cause I'm not gonna pay for nonsense seriously,I'll rather be paying my bills unlike getting unnecessary irritating calls...!!!
Helpful (0)
Replies (3)0
Replies (3)
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
21 Aug 2026, 06:06Good DayThank you for your message. We sincerely apologise if you have felt uncertain about the progress of your matter.As discussed with Mpho, the first phase of our process involves obtaining and collating information directly from all relevant creditors and service providers. This information allows us to perform a comprehensive assessment of your current credit position and determine the most effective strategy to assist you.Unfortunately, because this information must be obtained from third parties, we are dependent on their internal turnaround times and processes. The collection of information can take up to 30 working days, however, please be assured that our team follows up continuously to obtain the required information as quickly as possible.Once all the information has been received, we will contact you to review the findings and discuss the most suitable options available to help improve your credit profile and put you on the best path towards becoming creditworthy again.We understand that waiting can be frustrating, especially when you are eager to see progress. Please know that the time invested in gathering accurate information is an important step, as it enables us to provide recommendations that are tailored specifically to your circumstances rather than offering a generic solution.We value your trust in VUKA CreditFix and appreciate your patience during this process. Our goal is not only to assist with your current challenges but also to help you achieve long-term credit wellness. We will provide you with feedback as soon as the information-gathering phase has been completed.Should you have any questions in the meantime, please feel free to contact us and we will gladly assist. You are welcome to email us at legal@ vukafix.co.za or WhatsApp us on ***.Kind Regards
MANAGEMENT
VUKA CreditFix
MANAGEMENT
VUKA CreditFix
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply21 Aug 2026, 06:06
Official
Good DayThank you for your message. We sincerely apologise if you have felt uncertain about the progress of your matter.As discussed with Mpho, the first phase of our process involves obtaining and collating information directly from all relevant creditors and service providers. This information allows us to perform a comprehensive assessment of your current credit position and determine the most effective strategy to assist you.Unfortunately, because this information must be obtained from third parties, we are dependent on their internal turnaround times and processes. The collection of information can take up to 30 working days, however, please be assured that our team follows up continuously to obtain the required information as quickly as possible.Once all the information has been received, we will contact you to review the findings and discuss the most suitable options available to help improve your credit profile and put you on the best path towards becoming creditworthy again.We understand that waiting can be frustrating, especially when you are eager to see progress. Please know that the time invested in gathering accurate information is an important step, as it enables us to provide recommendations that are tailored specifically to your circumstances rather than offering a generic solution.We value your trust in VUKA CreditFix and appreciate your patience during this process. Our goal is not only to assist with your current challenges but also to help you achieve long-term credit wellness. We will provide you with feedback as soon as the information-gathering phase has been completed.Should you have any questions in the meantime, please feel free to contact us and we will gladly assist. You are welcome to email us at legal@ vukafix.co.za or WhatsApp us on ***.Kind Regards
MANAGEMENT
VUKA CreditFix
MANAGEMENT
VUKA CreditFix
NM
Nonkululeko M's updateReviewer Update
10 Sept 2026, 10:06Well I understand all that has been said but what happened to always keeping me updated? Even today as I write here I'm very frustrated and irritated cause I called your call center and was told that someone will get back to me in a day but still nothing and I've been calling this week as well after a month and 2weeks of asking for updates but the line isn't going through anymore...money was deducted from my account already and I believe I should be getting feedback now and again unlike people keeping quiet or I'm the one that needs to call and ask for feedback?yet money will be deducted from my account this month again without any knowledge of what is going on...can someone tell me what is going on cause sitting,paying and not getting any feedback it's frustrating.The only thing I need feedback and process of what is going on hawu nxa!!!!,😡😤
NM
Nonkululeko M's update10 Sept 2026, 10:06
Reviewer Update
Well I understand all that has been said but what happened to always keeping me updated? Even today as I write here I'm very frustrated and irritated cause I called your call center and was told that someone will get back to me in a day but still nothing and I've been calling this week as well after a month and 2weeks of asking for updates but the line isn't going through anymore...money was deducted from my account already and I believe I should be getting feedback now and again unlike people keeping quiet or I'm the one that needs to call and ask for feedback?yet money will be deducted from my account this month again without any knowledge of what is going on...can someone tell me what is going on cause sitting,paying and not getting any feedback it's frustrating.The only thing I need feedback and process of what is going on hawu nxa!!!!,😡😤
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's replyOfficial
10 Sept 2026, 19:34Good evening Nonkululeko
We sincerely appreciate you bringing your concerns to our attention and apologise for any frustration and inconvenience caused.
We confirm that we have been in contact with you and have provided feedback including an explanation of the process involved.
We understand the importance of regular communication and recognise that clear updates provide peace of mind throughout the process. While certain stages of the process may be dependent on responses from third parties, we remain committed to ensuring that you are kept appropriately informed of material developments relating to your matter.
We value your feedback and have noted your concerns regarding follow-up communication. We will endeavour to provide updates more consistently going forward and encourage you to contact us should you require clarification or further information at any stage.
Thank you for allowing us the opportunity to address your concerns.
We appreciate your patience and the trust you have placed in us.
Kind regards
MANAGEMENT
VUKA CreditFix
We sincerely appreciate you bringing your concerns to our attention and apologise for any frustration and inconvenience caused.
We confirm that we have been in contact with you and have provided feedback including an explanation of the process involved.
We understand the importance of regular communication and recognise that clear updates provide peace of mind throughout the process. While certain stages of the process may be dependent on responses from third parties, we remain committed to ensuring that you are kept appropriately informed of material developments relating to your matter.
We value your feedback and have noted your concerns regarding follow-up communication. We will endeavour to provide updates more consistently going forward and encourage you to contact us should you require clarification or further information at any stage.
Thank you for allowing us the opportunity to address your concerns.
We appreciate your patience and the trust you have placed in us.
Kind regards
MANAGEMENT
VUKA CreditFix
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply10 Sept 2026, 19:34
Official
Good evening Nonkululeko
We sincerely appreciate you bringing your concerns to our attention and apologise for any frustration and inconvenience caused.
We confirm that we have been in contact with you and have provided feedback including an explanation of the process involved.
We understand the importance of regular communication and recognise that clear updates provide peace of mind throughout the process. While certain stages of the process may be dependent on responses from third parties, we remain committed to ensuring that you are kept appropriately informed of material developments relating to your matter.
We value your feedback and have noted your concerns regarding follow-up communication. We will endeavour to provide updates more consistently going forward and encourage you to contact us should you require clarification or further information at any stage.
Thank you for allowing us the opportunity to address your concerns.
We appreciate your patience and the trust you have placed in us.
Kind regards
MANAGEMENT
VUKA CreditFix
We sincerely appreciate you bringing your concerns to our attention and apologise for any frustration and inconvenience caused.
We confirm that we have been in contact with you and have provided feedback including an explanation of the process involved.
We understand the importance of regular communication and recognise that clear updates provide peace of mind throughout the process. While certain stages of the process may be dependent on responses from third parties, we remain committed to ensuring that you are kept appropriately informed of material developments relating to your matter.
We value your feedback and have noted your concerns regarding follow-up communication. We will endeavour to provide updates more consistently going forward and encourage you to contact us should you require clarification or further information at any stage.
Thank you for allowing us the opportunity to address your concerns.
We appreciate your patience and the trust you have placed in us.
Kind regards
MANAGEMENT
VUKA CreditFix