No feedback relating to my debt review accounts not being paid

I am currently under debt review with Debt Counselling Group South Africa since 2015, and I recently discovered that they are deducting money for my Buffalo City Municipality account, but it is not reflecting on the municipal bill. I have written DCGSA and the Registered Payment Distribution Agency DC Partners email correspondence for 3 weeks, to which they have yet to respond. I have every right to know what is going on, and it's been 4 months since my account has not been paid. I am very unhappy with the service from both companies.