ZERO Service

To Whom It May Concern Yesterday afternoon I had the extreme displeasure to deal with Debonairs Faerie Glen. This was not the first time we had a bad experience with this restaurant. We placed our order at 18h30, the electricity had gone off and came back on at 19h00. At 19h36 I made my first call to your customer care. While I am on that topic, not being able to phone the restaurant and having a 3rd party find out what is going on with your order is as bad an idea as your cheese grillers crust was a good idea. Then I had to deal with dropping lines, multiple consultants making empty promises to phone me back etc etc I spent close to around 35mins on 7 calls. My last call was made just before 21h00, where a consultant transferred me to his manager knowing very well the manager is not at his desk and that after that they knock off and my call will be dropped. NOT ONCE DID THE STORE MAKE CONTACT WITH ME AFTER NUMEROUS REQUEST AND ATTEMPTS TO CONTACT THEM VIA CUSTOMER CARE. It was only around 21h20 when I received a call from a lady asking me if I ever got my order. She then gave me the very poor excuse that one of their drivers was in an accident. If I am wrong and this happened I am sorry for the driver and I wish him well but that is not my problem. I requested to speak to someone higher up than the manager who has no idea how to run a restaurant and how good customer service works. The last time we ordered pizza at the same place through Uber Eats and when the pizza came more than an hour after it was ordered and it was cold. I then phoned the restaurant and they said they cannot do anything about it. I ended up spending R500.00 last night on Takeaways for TWO PEOPLE. This service is shocking and needs to be addressed. I hope to hear from you and see my money back in my account very soon.