1 reviews | Active since Oct 2019
YOUR SERVICE IS ****
DEBONAIIRS PIZZA VANDERBIJLPARK AND CALL CENTER IS A ABSOLUTE JOKE.... I ORDERED A SOME PIZZA'S FROM THEM ONLINE AT 20:30 ON THE 29/11/2019 AND AFTER AN HOUR I PHONED THEM ( WITH GREAT DIFFICULTY, BECAUSE THE CALL CENTER COULDN'T FIND MY OR ORDER AND I WAS CUT OFF SEVERAL TIMES WHEN SHE TRIED TO PUT ME THRU) WHEREBY THEY ADVISED ME THAT THE DRIVER IS ALREADY OUT WITH MY PIZZA. I LIVE 2.2 KM AWAY FROM THEM AND 20MIN LATER STILL NOTHING. PHONED AGAIN AND WITH GREAT DIFFICULTY AND A LOT OFF FRUSTRATION THE LADY COULDN'T HELP ME. PIZZA ARRIVED 5 MIN LATER AND SURPRISED, SURPRISED I WAS COLD. THE DOT ON THE BOX WAS BLACK. I REQUESTED A REFUND FROM THE DRIVER AND HE SAID HAD TO FIND OUT FROM THE SHOP.....BEST THING IS, HE COULDN'T EVEN GET HOLD OF THE SHOP HIMSELF. I HAVEN'T ORDERED FROM THEM IN A WHILE , BECAUSE THE SAME THING HAPPENED A WHILE AGO AND I THOUGHT THIS TIME WOULD BE BETTER. ITS SEEMS THAT THEY DON'T GIVE A **** AT ALL. SO NEVER EVER AGAIN.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team