ZS
Zama S

1 reviews | Active since Jul 2015

22 Jul 2015, 16:59

YOUR CUSTOMER SERVICE SUCKS

Called Debonairs Rivonia and was on a call for for more than 10 min with Yvonne who advised me that they DO delivery AROUND Sandton City , and asked me where was situated i told her at Inanda business park which is literally 5min away and situated on weirda rd . She then kept me on hold to ask her driver (Charles) if they will delivery and he said NO ,i asked why and did not get an answer .<br> I was then holding for the manager who was apparently on the phone , and i never got to speak to him ...<br> Yvonne then asked for my full address to give to driver but he INSISTED he will not deliver.<br> <br> Your Debonairs lacks customer service, and i am sure if i got a better explanation or was even referred to another branch that does deliver where i am i would not be typing this complaint.<br> <br> TRAIN YOUR STAFF AND DRIVERS ABOUT CUSTOMER SERVICE !!!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jul 2015, 12:14
Official
Hello zamanzuza,

Thank you very much for taking the time to report your experience with our Sandton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)