1 reviews | Active since Mar 2018
You have lost a client for life.
Tuesday, 4th September 2018 I placed an order with the Debonairs Pizza Engen Hatfield at 7:30pm. The time of this review is at 9:40pm and I still do not have my pizza. I called the store at 8:10pm and the agent I spoke to ( Dimakatso) was not helpful at all. I found her to be arrogant. By 9:00pm I received a call from a driver (Nigel) letting me know that he was on his way, and that I should wait by the gate; when he arrived 90 mins later WITHOUT MY ORDER!!! I immediately called the store and demanded to speak to the manager ( Jacob) who apologized and said he was sending an alternative driver with my order. I informed him that I would not be paying for the order because this was the second occurrence and with the same store. That he should either tell him not to come but I would not be paying. He sent the driver anyway, who kept blowing up my phone with calls, but upon arrival the store called and the driver was told not to give me the order. I am extremely upset by the manner in which the store treated me and the terrible service. I WILL NEVER ORDER FROM YOU AGAIN.
