BR
Bizzin R

1 reviews | Active since Oct 2013

18 Nov 2015, 21:30

YET AGAIN

Good day,<br> Had a long day without eating, quickly passed through Arcadia Debonairs ordering a small chicken triple-decker intending to eat on my way home. Got the pizza after a couple of minutes, gave the slip and left into peak traffic. Stopped on the side of the road to eat to find a double decker pizza, a cheese spread between the bases with tomato, very visible onions, chicken, some cheese and a hot sauce.<br> This is definitely not what I ordered as per the triple decker menu on your menu yet again and my previous concerns raised with potch debonairs was followed up by myself over the weekend to be told by the manager then that I was waisting his time, his got customers to attend to and should wait for the owner to call me by today which didn't happen as promised.<br> Regards,<br> Biza

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply19 Nov 2015, 09:55
Official
Hello Ramz5296,

Thank you very much for taking the time to report your experience with our Arcadia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Best regards,