JN
Jivesh N

1 reviews | Active since Jan 2015

12 Aug 2015, 17:34

Wrong Sub, Cold and Late!

Good day,<br> <br> I ordered a sub at 3pm today which was delivered at 4pm only to find out it is the wrong sub, it is cold and late! <br> <br> I called the branch to enquire and they sent a replacement Sub another 45mins later. So from my order at 3pm, i had only actually got my food at 4.45pm which lead to me actually spending more money to buy food from another restaurant as i could not wait to eat any longer.<br> <br> I just want everyone to read this about the poor service delivery at Debonairs Newtown Junction, in case they have experienced something similar.Also, not forgetting that their was no sauce in the first sub that was delivered, totally inedible. Money is not the problem, it's the service delivery that bugged me out as i am a long time Debonairs client. <br> <br> Definitely won't be supporting you'll any longer.<br> <br> Thanks.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply13 Aug 2015, 08:15
Official
Hello jiveshnathoo,

Thank you very much for taking the time to report your experience with our Newtown Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Best regards,