PM
Peter M
1 reviews | Active since Nov 2010
08 Oct 2015, 20:16
Wrong pizza and bad attitude of driver
I ordered a pizza at 17h48.it was delivered at around 18h40 but it was a wrong pizza after negotiating with the delivery guy he tried to convience me to par extra R10 and take the wrong pizza I refused and phoned the shop where the lady apologised and asked me to send it back she will sent the right one. About an hour later at around 18h34 I phoned to ask if pizza was still coming the lady was very apologetic and said its on the way. A few minutes latter the delivery guy arrived and he did not say a word threw the pizza at me took his money and left. Even though I tried to joke with him that I hope they have sent the right pizza this time he did not say a word. What a bad attitude sies
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Debonairs Pizza's replyOfficial
09 Oct 2015, 10:00Hello Bonganimng,
Thank you very much for taking the time to report your experience with our Kensington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kensington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply09 Oct 2015, 10:00
Official
Hello Bonganimng,
Thank you very much for taking the time to report your experience with our Kensington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kensington branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)