DM
Duduzile M
1 reviews | Active since Aug 2012
22 Jan 2016, 12:52
Wrong order TWICE
I places an order with Debonairs Pizza Northcliff for a chicken triple decker, with Debonairs sauce INSTEAD of sweet chilli sauce because I have an allergy. I got a call to say I should check the pizza when it arrives because they THINK it is incorrect. Upon receiving it, it looked correct. Only when we ate it did we realise it had sweet chilli sauce in it as well the Debonairs sauce. We phoned the store and told them. When they sent the driver with the \correct"pizza"
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Debonairs Pizza's replyOfficial
25 Jan 2016, 16:11Hello Annoyed_183,
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply25 Jan 2016, 16:11
Official
Hello Annoyed_183,
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Northcliff branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)