Wrong order & refund refusal by “management” at Arbor crossing outlet nightmare!!

It is with great dissatisfaction that this case is still unresolved up to date.

I logged the complaint on the 13/11/2022 and up to date j still DO NOT have my refund.

On the 17/11/22 Minenhle called to apologise for the incorrect order and staff behaviour and also to get my full details. I had asked her for a refund in the form of a voucher to use at any debonairs outlet or online since i couldn’t make it to Arbor crossing anytime soon. Another option was a refund via EFT.

She said she would call back with feedback later and she didn’t…

On the 24th November i called and asked Minenhle why she hasn’t called back again and she said my Cellphone has been off since then and thus couldn’t get through. What is untrue and didn’t she also didn’t use my email address which she has at her disposal.

During the call, Minenhle asked for my banking details so said she would provide it to the manager to proceed with my refund… Minutes later Minenhle called back to say the manager (Nicole Chetty) said they CANNOT do EFT refunds which confused me as this was said after she had asked for my banking details.

I asked Minenhle to send me an email explaining details why i couldn’t be refunded and unfortunately 24hours later she still hasn’t…

On the 25th November i called and was told Minenhle was not on duty and i spoke to Sli Shozi who is the manager on duty. She said she can’t assist as she doesn’t know the whole story of my case. She also asked for my email address and said she would give it to Minenhle when she comes to work.

Up to date the case has NOT been resolved and i still Don’t have a solution nor refund