vV
vernice V
1 reviews | Active since Mar 2014
15 Mar 2015, 20:31
wrong order more than once
Tonight like so many other nights I placed my order for delivery... THEY GOT IT WRONG-AGAIN (after repeating the order to me)!!!! We order pizza from them quite often and this has been the 4th time we received pizzas with the wrong toppings and we order the same 3 pizzas every time! I have complained about this before, and always recieve a apology which I appreciate, but to repeat the same mistake over and over again- I will stop using them unless they change their act and start concentrating or implement people who are capable of taking the correct order!
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Debonairs Pizza's replyOfficial
16 Mar 2015, 12:21Hello verniceventer,
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply16 Mar 2015, 12:21
Official
Hello verniceventer,
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)