MJ
Max J
1 reviews | Active since Mar 2015
15 Mar 2015, 21:05
wrong order amd then rude when phone to tell them
I placed an order for 2 double stack pizzas with extra cheese , cashier took my order and nothing was explained. When my order arrived it was wrong and the doe was not cooked, I phoned to explain and the manager said she will phone me back and took over 10 minutes to and was rude arguing and saying they out of things, I was not told this on the call when I ordered. She started screaming and being rude and saying its cooked even after I said I send it back and she can see for herself. Absolutely shocked at the professionalism of such a big franchise And the customer the service.
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Debonairs Pizza's replyOfficial
02 Apr 2015, 10:01Hello teddybear777,
Thank you very much for taking the time to report your experience with our phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Apr 2015, 10:01
Official
Hello teddybear777,
Thank you very much for taking the time to report your experience with our phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our phoenix plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)