GN
Gcinile N

1 reviews | Active since May 2013

22 Jan 2016, 18:08

Wrong order

So I called Debonairs Pizza at 16:35 placed an order with one slow woman airtime finished I had to call again yet another slow one place the order they say 45 mins to an hour. At 17:30 I called spoke to a very slow man and he gives me the cell number of the manager I called twice it was off. Finally at 17:48 a call comes through and I pay even top the guy. Get inside I open its dry and it does not look like mozzarella cheese was used. As if that is not enough the mushrooms are dry and few. It does not even look like a triple Decker pizza. Worse of all they put sweet chilli sauce not my type of food. Now I have heartburn and had to use a wiper to clean it off but still it's too much. Why did I even trouble myself? I'm hungry and can't eat this at all so disappointed very annoyed and angry right now. Still hungry

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply25 Jan 2016, 16:31
Official
Hello Gcins1978,

Thank you very much for taking the time to report your experience with our Alexander branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Best regards,