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Nomcebo N
1 reviews | Active since Jun 2018
01 Jun 2018, 16:01
Wrong order
I just got a wrong order delivered at my place, I specifically ordered a chicken and mushroom tripple decker which I ALWAYS order. They delivered a normal chicken tripple decker which has sweet chilli sauce all over. I called to ask for Naledi who helped me and she adviced that I cannot return the pizza. Debonairs Bracken city! I am unhappy about the service
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Debonairs Pizza's replyOfficial
04 Jun 2018, 16:47Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply04 Jun 2018, 16:47
Official
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,