VF
Virginia F
1 reviews | Active since May 2012
15 Jun 2015, 15:01
Wrong & Late Order
I place a delivery order on the 15 June 2015 and the manager Yugen takes my order and informs me that my order will be delivered in 20 mins, which was delivered an 1 hour later where the driver had went to 3 different company and got lost and finally i get my order and the order is cold and they dropped off the wrong cold drink and i then call the manager back and he tells me he will sent another driver to come deliver another pizza and that leaves me waiting another 20mins and starving for another 20mins after waiting a whole 1 hour. I will never buy from their again.
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Debonairs Pizza's replyOfficial
17 Jun 2015, 10:19Hello vifos,
Thank you very much for taking the time to report your experience with our Florida road Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Florida road Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply17 Jun 2015, 10:19
Official
Hello vifos,
Thank you very much for taking the time to report your experience with our Florida road Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Florida road Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)