CM
Collins M
1 reviews | Active since Mar 2015
03 Feb 2016, 20:21
wring order, old pizza, bad attitude
Good day<br> <br> I am disappointed with the service at Debonairs Highlands. Firstly I was given a wrong order,secondly the pizza was so dry and it looked old.It was not fresh at all.I called them and raised my concerns,was told to wait for 40 seconds ,I waited for more than 2 minutes when I decided to hang up because no one seemed to care.I have never experienced such treatment from any of the Debonairs franchise. <br>
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Debonairs Pizza's replyOfficial
04 Feb 2016, 10:58Hello stacoly@,
Thank you very much for taking the time to report your experience with our Highlands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Customer Care
Thank you very much for taking the time to report your experience with our Highlands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Customer Care
Debonairs Pizza's reply04 Feb 2016, 10:58
Official
Hello stacoly@,
Thank you very much for taking the time to report your experience with our Highlands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Customer Care
Thank you very much for taking the time to report your experience with our Highlands branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Customer Care