Wretched Service of all time

What a mediocre service I was subjected to by Debonairs Pizza Kaalfontein . I have placed my order on the 02nd July 2019 via the customer service and received this reference /order number 121584 showing that it was accepted by the store to be delivered at 19:02 however no delivery was made.

I phoned the customer service and spoken to Nomsa also known as Yvonne ( Supervisor Customer service) who ascertain that she will get the store manager to contact me the following day to arrange delivery which was never performed . I called again on the 03/07/2019 14:45 and spoken to Mbongeni ( Supervisor at Customer service ) whom said he will get the store Manager to contact me .

I received a call around 18:30 03/07 and spoken to Nthabiseng the Store Manager at Kaalfontein and she stated that they could not deliver because the driver did not know the area however this was not my 1st order they always deliver to me more than 10 times to be specific .

I asked why the store accepted the order and never deliver she gave me a bunch of nonsensical reasons which I failed to understand and I told her I need my order to be delivered today 04/07/2019 after 19:00 Without fail and I am not going to pay for such pathetic service I was exposed to .

She said she will call me today 04/07/2019 before 13:00 PM and the time now is 13:50 I am yet to receive a call . What kind of service is this that we are exposed to ???? Is this how you guys treat your customers will this be resolved and delivered today without fail at your cost to cover for service failure or am I wasting my time since it seems like your store Manager Nthabiseng whom was so rude and talking to me in a manner which is absolutely unacceptable .

Awaiting for feedback also if I am wasting my time and energy also those phone calls that I made to your customer service advise so that I do not bother to follow this up .

Kind Regards S S Le***a *** or ***