Worst Worst Customer service Don't even deserve 1 star

I have never had a problem with any debonairs before. But I am disappointed that it's been 3 days and my complaint and refund has not been addressed. I logged a complaint and no response yet. And I have been trying to get hold of the store with no avail. I tried calling customer care but had to hold so long my airtime finished. Worst experience ever, Mafikeng the Crossing. You accepted my order and never delivered or communicated. And now I am struggling to get a refund