Worst services from umlazi mega city debonairs

I have never been more dissapointed and angry with the service recieved yesterday from debonairs staff in umalzi mega city mall i had called at 2pm yesterday to 1stly have the phone put down in my ear thinking it could of been signal call again order the triple decker with EXTRA CHILLI waited 1hr and 30 mins for delivery to lamontville which is 15mins away during this time we where not told it was going to be over an hr when it finally came the pizza was cold and hard wrong order it looked like it was made the day before so i call palesa store manager and advise her this is not what we orderd she advised a replacement would be sent ok after 3hours of calling and spealing to zama ,zandile and mandla and being pushed from pillar to post and having someone call on behalf of me as we are now on the 3rd hour gets riduculed and asked if she has a grade 2 education because she didnt sound like she had matric is this how staff talk to clients over the phone after waiting over 3hours i had to go there and speak to the 2nd manager xolile/xolisa as there was a shift change nite we didnt get a reciept when this order came we didnt get serviets what we did get was a triple decker with lots of sauce no chicken or chillie and hard cheese as i explained the replacement pizza wasnt done nore sent as they had given us the drivers number and requested the refund which i did get after hours of calling and having to drive to the mall why have delivery if it is a problem ,the worst service ever from a franchise store we where treated like dogs