Worst Services. Driver admit that they ddnt want to deliver. Twice. In complete order

Hi I’m deeply disappointed with the lack of customer service I received today. I made an order at 17:17 today and the order arrived at18:48. So when the driver called to confirm the address he dd mentioned that he is scared to deliver where I stay but he’ll come. An hour later we kept calling but the agents would put us on hold, if they do transfer us to the store they would check on an order made an hour earlier and would put us on hold, no update no offering an apology just straight up hold. We have spent over R45 on airtime, asking for just one update or feedback. When the driver came with the order he specified n also at the shop he did admit that the order was prepared but the drivers did not want to deliver, he admitted that twice. When he made the delivery the order was missing so now we had to go to the store and query. It’s cost us R150 to travel to the store. I’m not happy.