Worst service in the world yet consumers are expected to still pay for such

I've placed an order @ debonairs maponya via uber eats @ 18:50pm, it is now 20:43pm and my order has not been delivered. This is incredabily poor service from both parties concerned. To think that consumers are expect to pay for supremely poor service. Iam extremely disappointed in the service I have recieved from debonairs maponya.