TK
Thandy K

1 reviews | Active since Feb 2012

14 Oct 2019, 15:32

Worst service in history

I bought the crammed decker meaty at the Mall of Africa on Saturday 12 Oct 2019. When I received the pizza,The pizza hardly have the filling. Each slice has like 3-4 pieces of ham which were swimming in sauce. The only thing you could taste was the flour and the sauce. When I went to complain the manager told me that this is the standard method/serving for their pizzas, unless I was complaining that the ham itself had expired there is absolutely nothing he can help me with. I asked for the refund and he said no refund, Either you eat it or you lose your money, I could not eat that horrible thing so I left it there on the counter. I did not get any refund nor alternative meal, I lost the money and had to get alternative for my hungry son. I do not believe the attitude that I got from the"manager'.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Oct 2019, 14:13
Official
Hi Thandy

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team
Customer Care Line: ***