LN
Lebogang N

1 reviews | Active since Sept 2017

04 Mar 2019, 22:02

Worst service ever from Debonairs Pizza Rustenburg, Magaliesview

I ordered pizza via the debonairs app. The order was received but an hour later no delivery. I called the store Magalies, Rustenburg Debonairs and Jeniffer answered and promised to call the driver and call back. Another 30 mins later the store is closed and no delivery. Wow. Just to add the other day I was at their store ordered pizza for my son and went to another store spent about 45 mins there came back and all other orders came out but mine until they had to ask what my number was and only then the pizza was made while I was at the store.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Mar 2019, 16:45
Official
Hi Lebogang
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***