Worst service ever and no food delivered after paying online

I have never felt so disregarded and disrespected in my whole life after paying for what I never received. Earlier tonight I made an online order and payment for some pizzas and a side, for the blue hills store which is close to my home. To my surprised an hour and a half later, there was no word from them. I decided to phome to check what the progress was on my order to which i was told many different stories starting with "they do not have anything ordered from me" to "the order number is for steers" and finally being told i would be called back now now, which never happened as 30 minutes later still waiting for the call, seeing that it had now been more than 2 hours, i decided to go to the store, and when i arrived there, nobody was helping customers and when requesting assistance i was told to ho to the fishaways tills which i refused saying i have an issue which i need assistance from debonairs, they refused to help until i said i want my refund, to which i was told we cannot help u, as i was standing there the driver phones saying he is at my gate which was a lie because it take more than 5 minutes to get to my place and he arrived 5 minutes after the call at the store to which he returned laughing telling everyone that the customer said i must go back to the store, unaware i was the customer. Such bad service and ill mannered staff who do not know basic customer service and respect for people. To my surprise the person I was speaking to at the store was the manager as when I requested to speak to the manager seeing there was no help, she then mentioned she was the manager, and still when i raised my issue and highlighted that it was after now after 9 and my family had spent the night without dinner and my small kids fell asleep without food, she did not seem to care as she said "sorry i cant refund you because you paid online" and turned away, it took a lot of noise from me and telling her to start the refund process as I had paid for food and delivery which i never received for her to then go and do what she said was a process to get me refunded. I am home without my money and have lost faith in Debonairs as a whole. It took me long to find confidence to start ordering out in this pandemic, and then when i do, this is the service I left my warm, home cooked meals made with love for. What a let down. I do not think I will be buying from debonairs ever again. I only want my refund for the food and delivery as you had failed to meet your end of the trade.