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dikeledi M
1 reviews | Active since Jan 2018
07 Oct 2019, 16:34
Worst service ever
On the 28th of June I went to debonairs pizza store in bara Square and was given a wrong order which was not even worth what I bought I then logged a complain in Facebook but never got any help upto this day all I get is those automated messages that one of their consultants will get back to me since then no one is willing to help me.
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Replies (2)
Debonairs Pizza's replyOfficial
08 Oct 2019, 09:23Hi Dikeledi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply08 Oct 2019, 09:23
Official
Hi Dikeledi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
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dikeledi M's updateReviewer Update
08 Oct 2019, 17:17How long do I have to wait again? Am tired of dealing with your team that don't keep their promises
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dikeledi M's update08 Oct 2019, 17:17
Reviewer Update
How long do I have to wait again? Am tired of dealing with your team that don't keep their promises