WM
Werner M

1 reviews | Active since Aug 2015

21 May 2016, 18:20

Worst service ever

<p>Worst service ever. Ordered pizza online at 18:26. We phoned 19:23, 19:36 and 19:45. The only answer is the order is on the way. At arrival the pizza was cold. Sheila is very rude and recordings of calls can be forwarded to Head Office.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 May 2016, 06:48
Official

Thank you very much for taking the time to report your experience with our Gezina branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)