WORST SERVICE EVER

I have had by far the WORST experience with Debonairs Strand Street CPT and using the app.

On Tuesday evening, I purchased a pizza via the Debonairs app at 6.30pm.

The app immediately took payment of my credit card, however its tracking status said my pizza was been prepared.

So i gave it 30 minutes noticing the status was not changing and decided to contact the store.

I spoke to a really rude lady who said my order had already been sent and should be there by 7.10.

I waited until 7.15 pm to call again only to find she said that the cannot contact the driver and I must wait.

At this point the app still had my status as "preparing".

Eventually I called the store 8 times, waiting 2 hours for my pizza !!!

THE STAFF WAS EXTREMEMLY RUDE AND MADE ME FEEL AS IF IT WAS MY FAULT THAT THEY COULD NOT DELIVER. I NEVER GOT MY PIZZA NOR AN APOLOGY. THEY SAID MY PHONE WAS OFF AS THAT WAS IMPOSSIBLE AS MY SECURITY IN MY COMPLEX WOULD HAVE REACHED ME.

THEY CUT MY CALL NUMEROUS TIMES AND IN THE END SAID THEY WILL REFUND MY PIZZA AND DID NOT!!!

I SPENT A TOTAL OF R100 ON AIRTIME CALLING THE STORE IN ADDITION TO MY COST OF R112 FOR THE PIZZA.

DEBONAIRS IF THIS IS THE CALIBER OF STAFF YOU HIRE AND PROMOTION OF YOUR "SECURE APP" , I FEEL YOU ARE JUST NOT WORTHY OF BUSINESS.

DEFINITELY LOST MINE!