TM
Thato M
1 reviews | Active since Feb 2019
21 Feb 2019, 16:59
worst service ever
I purchased pizza online and they didnt tell me they dont deliver in my area which is 2km away and that i was supposed to select store thats 5km away from me.They were supposed to refund me my money but even today when i call debonairs the manager just play games with me and i have not received my refund for my purchase
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Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
04 Mar 2019, 12:48Hi Thato
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 12:48
Official
Hi Thato
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
TM
Thato M's updateReviewer Update
21 Apr 2019, 19:13Good day
Thank you very much for your reply just wanted to tell you that i have not received my refund to date i have given this time to deal with yall TAT and i am still not getting my money,sad part is all i wanted was to get pizza and now this has turned out to be the worst thing i ghave ever done.Till this day i regret the day i decided to buy debonnairs pizza cause now i amdealing with a sad and not so fair situation from you guys its my money why are you not refunding me why?!
TM
Thato M's update21 Apr 2019, 19:13
Reviewer Update
Good day
Thank you very much for your reply just wanted to tell you that i have not received my refund to date i have given this time to deal with yall TAT and i am still not getting my money,sad part is all i wanted was to get pizza and now this has turned out to be the worst thing i ghave ever done.Till this day i regret the day i decided to buy debonnairs pizza cause now i amdealing with a sad and not so fair situation from you guys its my money why are you not refunding me why?!