JO
Jon O

1 reviews | Active since Feb 2016

16 Feb 2016, 12:37

Worst service ever!

So i place an order online for food to be delivered from The Vorna Valley Branch. Everything goes through perfectly.<br> <br> Only i get a phone call 5 minutes later from a lady from the store saying that you don't deliver here.<br> <br> So naturally i ask the question about how far distance radius they deliver. 5kms i get told! It gets better, i am 3.77kms away from the store!<br> <br> Then i am told I (the customer) must speak to \your\" driver/employee. He tells me you haven't delivered there before and you WON'T! I must place an order with another store!<br> <br> This is an absolute joke!! No wonder you guys are losing out to other companies such as the ever growing Dominos!!<br> <br> Good luck and you have just lost another customer and a few others as this will go all over social media!<br> <br> I suggest you guys sort this out!! <br> <br> ****ED OFF!!!!"

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Feb 2016, 08:26
Official
Hello JonOsburn,

hank you very much for taking the time to report your experience with our Vorna Valley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)