Worst service ever

Last week Friday on the 16 March 2018, at 17:08 I ordered a pizza and received an SMS that they had received my oder. Two hours passed and I still did not receive my order, I called the store and no one answered the phone. No one even bothered to to call me and explain where the delay was. I then called their customer care for the next hour and they told me that they will contact the store and get back to me. They did not. I then called again after 30 minutes and only then did they tell me that they can't reach the store and that they have logged a complaint. The whole weekend passed and no one called. A representative named Sibusiso called me and offered me a compensation for my next order. He said that when I order I must state that it's a compensation from the manager and the store will call him and then get back to me to discuss the compensation. No one called me, but they just delivered the pizza which they expected me pay it. I returned it and only then did they call me. They offered me a 2 litre drink and one side of my choice. What an insult, after all my airtime I used calling their store and call center, my time that I wasted calling and the inconvenience they caused since I had to cook at 21:00pm since they failed to deliver. I told him Sibusiso that I will NEVER EVER ORDER FROM PROTEA GARDENS AGAIN.