WORST SERVICE EVER

<p>I placed an order online at 19:58 for 3 large pizzas from our bluff branch. The delivery guy arrives almost an hour later which wasn't a major for me as I figured they must have been busy. So i go out to my front gate and the delivery guy takes the bag out the box on the bike brings it to me and hands me my order. I noticed the dot on the box was black before the box fully exited the bag. I showed the delivery guy the dot is black and reminded him of Debonairs' policy that if the dot is black the pizza is free. He takes my order away and starts putting back in the box on his bike, I stopped him and asked him why is he taking it away and that I will contact the store to confirm. This guy then shouts at me and tells me to phone the police. So I tell him not to shout at me and that I was going to call the store and speak to the manager.He then starts telling me he had to go to another area to deliver that's why the pizzas are cold. I explained to him that Debonairs' has a policy that they have to adhere to but he refused to listen. He then says all the dots are black. I then called the store manager to explain whats going on and she explains to me that if the driver takes the box out into the wind the dot turns black which I knew but I explained to her that we have a bright LED light outside and the dot was black before it left the bag. While I'm speaking to the manager on the phone the delivery guy is sitting on his bike and laughing Which got me very upset. When i asked him what's he laughing at he clicks his tongue and looks the other way. At this stage I'm getting very angry with this guys attitude. My partner was at this time outside with me and he too got very angry with the delivery guys attitude and told him to watch his mouth as this is no way to treat a customer. I asked him for his name and he shouts in my face "GODFREY". I told my partner we rather inside and call the store again as my airtime had ran out. The delivery guy then starts his bike comes forward and bumps my leg with the bike. I can't believe what he had done and by this time my anger has reached an all time high. I went inside and called the manager back expecting some sort of proper customer service. I will admit to shouting and swearing on the phone as I was so angry I didnt know what else to do but I also explained to her that im not swearing her I'm just so upset by their delivery guy. I reminded the manager of their policy about the black dot and that I shouldn't have to pay and that I was very angry with what the delivery guy done. She said she was trying to call me back but my phone didnt ring on my side. the manager then said she will sort it out and get back to me. Next thing we hear the delivery guy hooting outside. He tells me that the manager sent 3 fresh pizzas and that I must pay for them. I explained to the new delivery guy that the previous order was delivered with black dots why should I have to pay. He asked me politely to contact the store which I gladly did but it was now 21:33 and the landline was disconnected. He calls the manager to explain that im trying to call and she tells him to tell me I can call the store and she would answer. I did as she asked but still couldn't get thru. I asked the delivery guy for the number he contacted her on and he gladly have me a 072 number which I knew must have been her personal number. Anyway I called her and asked her why I would need to pay when Debonairs has a policy of the the black dot which wasn't adhered to. She then tells me my problem was with the previous driver not with the dot been black and that she made 3 new pizzas sent them with another delivery guy and that she wasn't going to make a third lot of pizzas and send to me. I told the manager I told her about the dot been black which was the start of my hole problem aside from the horrible attitude from the driver and that if she could stop cutting me off and speaking over me when I'm explaining my problem to her she would know whats going on. I then asked her what is Debonairs' policy on the black dot but she refused to answer me but instead kept saying must pay for the food. I told her I'm going to take this matter further and she said I must go ahead and do that. Instead of trying to calm me down the manager continued to argue with me on the phone and cut me off while I'm speaking to her. By this point I had heard enough and asked her for her name but instead she cut the call on me. I told the second delivery guy I will pay for the food but I'm going to lay a complaint only to see he wasn't sent with the card machine for me to pay yet the manager was well aware I was paying by card. I am disgusted in the service received from Debonairs bluff. I will be sure to tell my friends and family of my experience with this food outlet and advice them not to buy from this store.</p>