1 reviews | Active since Dec 2016

01 Dec 2016, 11:16

Worst service Debonairs Glenfair

<p>After waiting more than an hour for my pizza delivery and phoning the store I was **** to by a cashier, and laughed at an incompetant manager! The store is 3 km's away from where the delivery dhould be made and I am being told that it will take at least 30 minutes to get here. The manager did not apologise once and laughed at the fact that his employees are blatantly lying to customers. If I could give it negative stars I would! </p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 14:21
Official

Thank you very much for taking the time to report your experience with our (Glenfair) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 14:21
Official

Thank you very much for taking the time to report your experience with our (Glenfair) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)