Worst service by the manager

I am very dissapointed in the type of service I received yesterday in Maitland which was not the 1st bad service.

Yesterday I decided to walk to the Maitland Debonairs as it’s like 3 minutes away. When I got there I placed an order, then the manager walked in saying “ wait wait wait we cannot place that type of order in our store, that option was removed from terminals” knowing very well this isn’t true I then asked how true is what she is saying as I placed the same order just a few weeks ago in the Canal walk Debonairs. She then said their stores are not the same but in their specific store they cannot place my type of order which is Large triple decker half meaty and half sweat chillie chicken.

The same manager still proceeded to Say I can only place that order on my phone on the debornairs app or call call centre. I had to buy airtime 1st to place an order, the agent I placed my order with then promised to make a follow up on the matter but she didn’t call me. So I called again and I mistakenly chose option two and the phone was answered by the manager in Maitland while I was still laying my complaint not knowing it’s the store manager I’m talking to, she then spoke over me and told me to call call centre then dropped the phone.

I then called call centre and spoke to Sanele who was willing to assist but I ran out of airtime which I had bought just to place the order. So I walked to the manager to request for the store phone, her response was “your order is R199” I repeated to her that I want a phone I’m not there for payment”

Then I called the call centre and spoke to the manager and I told him my complaint So he said the best way to temporarily avoid this is by not going to the store and order from home I told him I feel like this isn’t a solution instead my rights of going to the store are being taken away from me.

I received my order which was incorrectly done 1 slice of pizza had both chicken and something meaty, I went back to the manager and showed her, all she said was “jhoo” no apology and told me to have a sit. After the pizza was done they did not bother calling me I had to go check for myself. I received my 2nd pizza which was incorrectly done, same mistake, a slice mixed with both flavours. Honestly at this point I felt disrespected, undermined and it felt like this was done on purpose. I went to show her that they did the same mistake, no apology or nothing from her was received, I then walked away with that pizza coz I was now in that store for more than an hour.

That manager has the worst service ever, looks down on customers, this is the 3rd incident I have with her, at 1st I ordered and received a box of pizza with a stone, when I called the store she told me that the stone might have came from the mushrooms so I should be on the lookout of stones when I order pizza with mushrooms.

I hope this gets resolved and must be handled urgently. Please let it be known to the manager that Debornairs isn’t her company and can you kindly read the company values to her so she can understand that with the type of service she gives to people she is killing someone’s business.