Worst service at Debonairs Maponya mall

I placed an order online at 16:55pm. It was confirmed via the app,sms n email. 20min later I call the store to add cool drink to the order,i get told "my order has already left the store". No problem! Which is an hour early to the time I said they should deliver. I ordered at 16:55 n opted it gets delivered at 18:30.

The whole time I'm getting notifications of how far the driver is...fine! He gets here on time (18:30). The pizza is cold....what does their policy say??? "If the dot is not red on delivery, your pizza is free" yes?! Delivery guy argues that...."it's because of the weather." Haibo! Simce when? How's that my problem? He insists that if i don't pay for the pizza,he(the driver) will have to pay for it. Still...how's that my problem?!

He's persistent and leaves with the pizza to fetch a hot one from the shop...meaning I have to wait an additional time for it to be delivered. My partner calls the store to complain....he's told,by an employee that the manager isn't there. And that they sorry. Imagine.

Abt 20-25min later, the guy rocks up with a new hot pizza. I got to the gate. Started recording. Asked for his name. He gave me a false name by the way. I demand to take a look at the new pizza, then I make it clear that I'm not paying a cent for it. Then explain (unnecessarily) why. I asked for the manager's number. Called him. Also him he wants to bull**** me. Telln me about the weather. Yey!!! I didn't wana hear that ****. Then he tries to undermine my intelligence by telling me the number I called the first time to complain was the CALL CENTRE. I lost it!!!! The driver ended up leaving...while I was on a call with the manager on the phone. Then the manager hung up on me. Then calls back to ask that I pay only R100 instead of R165. I asked "for what??? "....I was furious at this point. After he wanted to make a fool out of me by telling me all that weather & call centre number nonsense?! He eventually hung up on me and I haven't heard from them again ever since.

Unbelievable customer service. Totally disgusting!!!