Worst Service and Take away restaurant
<p>I want to seriously advise people NOT TO ORDER Pizza at Debonairs Monument Rd Kempton Park...</p> <p>I Received my order confirmation: Hi Annel, we've received your order for delivery from Debonairs Pizza Kempton Park :) Review your order at http://yum.bi/RYQvNf0QPz @ 18:52 tonight on the 14th January 2017...</p> <p>Its 21:07 now, and have still not received our order to be delivered.</p> <p>This is utterly ridiculous. After several phone calls, and looking at the driver turning around at the wrong address and leaving with me standing in the street, we have still not received our Pizza!</p> <p>So its 2hours and 20minutes later and nothing...</p> <p>So apparently its raining to hard for the driver to phone me and say theres no answer, but Im standing outside in the so called 'rain' looking and waving at him with no avail...</p> <p>So a lovely lady who tried to get our order to us got Kempton Park Debonairs to phone me, and Im told they will deliver it 1hours and 45 minutes later... When I refused to pay for cold Pizza she would've apparently have phoned the owner that was 44 minutes ago to solve my problem to get my Pizza delivered. She name starting with an F (will not say her name but shes the Manager), has still not phoned me back...</p> <p>I have never seen such poor service. And its not the 1st time we've had problems with them.</p> <p>I sincerely hope the owner reads this post, because this is just disgusting. And I will report this...</p> <p>If the owner was phoned and nothing was done, your just as bad. ****pest Debonairs, take away, restaurant in the world...</p>
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you Debonairs for looking into the matter. Weve been very satisfied with the branches in Bedfordview Mintys and Benoni, but this was really bad... I see above it took the date as the 14th as I posted it today... Just to confirm, the incident happened last night on the 13th January 2017...
Just want to correct the date please
Thank you Debonairs for looking into the matter. Weve been very satisfied with the branches in Bedfordview Mintys and Benoni, but this was really bad... I see above it took the date as the 14th as I posted it today... Just to confirm, the incident happened last night on the 13th January 2017...
Just want to correct the date please
Hi there Debonairs Pizza.
So I just received a call from the Debonairs branch in Question. She just phoned, said shes sorry and I must reference her when Ordering Again...
Now not to be funny, but she didnt even offer me a voucher or even a replacement order to be delivered. Thats her resolving the issue, oh Im sorry. Not even in a friendly manner.
I will never order from that branch again, she could have atleast have the decency to send me a free order to be delivered now, or give me a discount voucher.
That would be resolving the problem... That branch really have the worst service. I wish all the branches were like Mintys, who phones you to just tell you the driver is on hes way with the order. And we work in a very complicated Business Complex and and has never been dissatisfied, and the same for Lakeside Debonairs.
We really love Debonairs, but if this is the way a customer is treated I really dont know...
I wouldve atleast expected more than an Im sorry...
I had to stand at 10pm at night having to make dinner because my order was simply not delivered.
Hi there Debonairs Pizza.
So I just received a call from the Debonairs branch in Question. She just phoned, said shes sorry and I must reference her when Ordering Again...
Now not to be funny, but she didnt even offer me a voucher or even a replacement order to be delivered. Thats her resolving the issue, oh Im sorry. Not even in a friendly manner.
I will never order from that branch again, she could have atleast have the decency to send me a free order to be delivered now, or give me a discount voucher.
That would be resolving the problem... That branch really have the worst service. I wish all the branches were like Mintys, who phones you to just tell you the driver is on hes way with the order. And we work in a very complicated Business Complex and and has never been dissatisfied, and the same for Lakeside Debonairs.
We really love Debonairs, but if this is the way a customer is treated I really dont know...
I wouldve atleast expected more than an Im sorry...
I had to stand at 10pm at night having to make dinner because my order was simply not delivered.