1 reviews | Active since May 2018
WORST SERVICE
Really PATHETIC service! Placed an online order. Driver arrived with an incorrect order given by the manager. He had the wrong slip and wrong pizza. He left and said he would return ASAP with the pizza. 45 minutes later and still waiting.
Phoned the branch and spoke to Portia. Who said the manager was unable to speak and kept us on the line waiting for a while. Phoned back and spoke to Pumi who said the manager is in the toilet.
All this time they kept insisting we received the order yet we received nothing!
Bad listening s****s.
Phoned again to speak to the manager who came onto the line. After speaking to him he said he would be here in 10 minutes.
It's been 30 minutes and we're still waiting. Almost 2 hours altogether.
Oh yeah the manager still insists we pay for it!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***