KM
Kate M

1 reviews | Active since Jan 2018

11 Jan 2018, 21:09

Worst service

Was at debonairs in southgate when we ordered a pizza so we received our order after 20 min,Then we not satisfied with the order complained to the stuff instead of assisting they all laughed at me and friend instead if educating us as customers, never been so humiliated receiving such appalling service, on top of it the pizza was so empty inside it was not even funny they continued laughing as we complain and to top it all it was the entire restaurant, i don't know if debonairs offers such service or what.... This is terribel

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jan 2018, 11:41
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***