Worst service

Last night I placed an order for delivery through the Debonairs app at 19:01 which would have been delievered from the Comaro Crossing Debonairs Pizza. At 20:51 my children were sleepy and hungry so I called the store to enquire about my order as it was almost two hours later, the cashier said she will call me back. Indeed she called me back r minutes later only to inform me that the order is still in the store. I asked how an order can still be in store if I placed the order two hours earlier, she told me they are waiting for a driver. Wow. We decided to all go to bed at 21:30 as there was still no show. Hungry and disappointed! The driver then woke me up at 22:22. I don't know how they expected any of us to wake up after 10pm to eat. How does an order take over 3 hours to be delivered???? They should have at least informed me that they will be unable to deliver on time so that we go and collect the meal or make other arrangements to get food. It's really unfair for children to go to bed hungry when they were so excited for Pizza Friday.