Worst Pizza service ever!!!

On Saturday 28 September 2019 18:02 my wife placed an order for 1 on the double feast, 1 club and 1 half & half small pizza where you also get death by chocolate and doughnut dippers, she phoned 40min later to find out when is the food coming they told her the driver just arrived he's on he's way and about 10min later the driver arrived, he was so confused with the order that he had to look at our order slip to make sure what we ordered after giving us everything he realised that he forgot our 2l coke so he told me he'll bring it, my wife went in and I opened the gate for the driver and when I went in my wife told me the death by chocolate is upside down so all the sauce leaked out and the pizza sticker is black and the pizza is cold so we started eating and realised the pizza is very cold and very salty even my children didn't want to eat there pizza so we put in a complaint and asked the manager for a refund we don't want a replacement she then told us it's fine then we'll get a refund on tuesday and when my wife asked why only tuesday? The manager told her cause the people that does the payments is only back on tuesday but they'll call her, afterwards the driver phones my wife beging her to take a replacement order otherwise the manager is going to take the money of his salary, that is unprofessional!!! So waiting for a call from debonairs on tuesday, never happend so tuesday comes and my wife phoned debonairs around 15:00 and we were told the owner is coming back on thursday then the phone was given to the afrikaans manager and she told my wife the owner is in capetown and is only back on wensday and most probably the owner will only replace our order they'll phone us, never happend today 15:30 my wife phones Debonairs to speak to the manager and then ask the manager what's the progress on the complaint and then the manager tells my wife she's lying about everything but they'll only replace the death by chocolate cause that was unacceptable. The box sais if the sticker is black it's free and one manager tells you that you'll get a refund but the other manager tells you that they'll only replace the death by chocolate and your lying about the rest. Debonairs Midwater Middelburg I'm waiting for my refund of R305.70