TP
Trishana P

1 reviews | Active since Jul 2011

10 Jul 2015, 08:17

Worst Pizza In My Entire Life

My husband and I often buy debonairs, and have never had an issue with the service or quality of the food, however we had what must be the worst experience of our lives yesterday. I ordered a pop itz as well as a veggie double stack. Firstly the pop itz came in a foil container covered by a pamphlet from the counter top...what kind of hygiene is that??? Secondly it was wrapped in foil torn away from a roll...since when??? It was not the flavour we ordered, and was really gross to eat as it wasn't completely baked. The pizza was also uncooked, and the cream cheese filling was either gone off or really stale. To say the least, I threw up after eating dinner as I could not take the grossness of the pizza. I would like my money back and will never support you guys again. ****roach or not, Debonairs is really DISGUSTING!!!!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply11 Jul 2015, 09:02
Official
Hello TrishanaP,

Thank you very much for taking the time to report your experience with our Chillilane branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)