1 reviews | Active since Dec 2014
Worst Pizza ever!!!! and false advertising and poor service!!!!!!!!!
<p>On 10/05/2016 myself and two colleagues purchased from Debonairs s**** Newclare Motors. On arrival the delivery guy noted that we had to pay a delivery fee, however according to policy online purchases = free delivery. The delivery charge was written in black pen on the till slip, I believe that this is utter nonsense and false advertising? Nevertheless we paid the fee and proceeded to eat lunch, this was the worst pizza ever received by debonair's and was extremely stale, it was as if the pizza stood overnight and was just reheated. I am truly disgusted in the service and quality of food received today, and surely wont order again from debonairs and as i client i believe this serves as poor service supp**** by Debonairs.</p>
Thank you very much for taking the time to report your experience with our Newclare branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newclare branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Afternoon, I received a call from Drbonairs Newclare, the manager was extremely rude and ***********. He is telling me that I have no proof that the pizza was unpleasant and that he has cameras to prove the pizza was fresh, at the end of the day we order three pizzas all of which were terrible the least to say, and he also confirmed that we were not suppose to be charged a delivery fee as we 3.9km from the store. I will never buy from debonairs again, is there any possibilty that I can talk to higher manageement. At the end of the day something was not right with the pizza whether it was fresh or not, the call I received it utterly disgusting and debonairs does not want to accept liability for poor pizza and overcharging. I put the phone down as the gentleman s****ed getting loud and abnoxious.
Afternoon, I received a call from Drbonairs Newclare, the manager was extremely rude and ***********. He is telling me that I have no proof that the pizza was unpleasant and that he has cameras to prove the pizza was fresh, at the end of the day we order three pizzas all of which were terrible the least to say, and he also confirmed that we were not suppose to be charged a delivery fee as we 3.9km from the store. I will never buy from debonairs again, is there any possibilty that I can talk to higher manageement. At the end of the day something was not right with the pizza whether it was fresh or not, the call I received it utterly disgusting and debonairs does not want to accept liability for poor pizza and overcharging. I put the phone down as the gentleman s****ed getting loud and abnoxious.