TW
Terri-Leigh Westman

1 reviews | Active since Jun 2016

21 Jun 2016, 13:34

Worst Pizza Ever

<p>Last night we ordered a triple decker with extra cheese, pop itz and a garlic cheesy bread online from Montague garden.... </p> <p>firstly i would like to address the service we had received and your so called if its not red you dont pay "policy".... we ordered our pizza at 08:23 last night at 09:10 we were still waiting for our pizza which was just down the road about 10 minutes drive we called the shop again and the guy that answered said oh yes your pizza is here we are sending our driver now... the driver arrived at 09:25 a whole hour after we had ordered our food upon arrival (which was on a motorbike) as soon as he put the food down the dot went black, the food wasnt ice cold however it was not hot at all hence the rubber (pop-itz) we received. So could somebody kindly explain to me how your policy works as my opinion on this is that you are keeping the food warm on constant hot plates and therefore your food is no longer fresh due to it being cooled down and warmed again and we have to percieve the idea of if the dot is red it must be fresh and out the oven? its like keeping pizza over night in the microwave and rewarming it again, it turns to rubber! nevertheless the food was not great kindly see below: </p> <p> the triple decker there was hardly any cheese on the pizza (have pictures to prove same) never mind the fact that we ordered extra cheese, they based the pizza with so much bbq sauce you couldnt even taste the meat on the pizza we were basically eating sauce with a pizza base and no white sauce to timid the taste of bbq sauce. </p> <p>the pop itz were like rubber i could erase a whole essay with them and the "garlic"cheesy bread turned out to be dry bread with hard melted cheese with mayonaise on it and less the garlic. </p> <p> </p> <p>This is digusting and expected more from debonairs as this is a service you are paying for its not something that we are getting for free!!! im appauled </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Jun 2016, 07:42
Official

Thank you very much for taking the time to report your experience with our Montague Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)