1 reviews | Active since Aug 2015
worst pizza after 3 hours wait
I placed an order for meaty triple pizza on the Mar 29 2018 at 5:10 on the debonairs app for Trade Route mall however I received my order at around 7:30pm to 8pm and the wait was not worth it. The pizza was dry and the cheese had not even melted, no sauces and it looked like it was not even put in the oven. It had taken about 30 minutes to confirm if my order was received. 30 minutes later a lady called advising that they have lots of order and that mine is still going to be made and the will be delivered once the delivery man had arrived. I love their pizza however I'm too scared to order online again because I'm not sure what I will get. Disappointed
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***