Worst experience, rude staff

Worse experience from debonairs in Phillip nel Pretoria west.

I made a order the driver called whist at the shop that he will be at my place in 15minutes. I waited +-40minutes for the food, when it did come it was cold and was sqashed to one corner. I showed the driver and told him of how unhappy I was of my order.

I Than called the shop the lady that I spoke to transferred me to another lady who spoke so rudly to me. She told me why am I calling her if I received my order, the most rudest untrained individual. I asked her name she refused to give me her name and hanged up. I called again and asked for the manager again I was transferred to her, to told me where to get off I asked her name 7times she asked me what do I want with her name and banged the phone on my ear.

I called for the third time now and spoke to a male this tome around, who said he was the manager. I explained everything that happened. He asked me who I spoke to, (how was I to know??).

He took my details and said he will call me back after investigation. He called after 10 minutes to confirm my order and said he is still doing investigation.

No one has bothered to apologize nothing. My kids ate pizza that was horrible.

I am truly disappointed. PHILIPNEL PARK usually delivers best service today I am beyond furious. Mostly because of the cold food , waiting outside for 45minutes. But the worst is the lady that spoke rudly and has 0% training doesn't know how to speak to customers. Rude individual.